Forum Discussion

WallySch's avatar
WallySch
Seasoned Newcomer
9 months ago

Club Pogo subscription did not auto-renew

I've been a member of Club Pogo for about 20 years and have not had any problems with automatic renewal in the past.  Today, 3/2/25, was my yearly renewal date, and I got an email telling me that my ...
EA_Rtas's avatar
EA_Rtas
Icon for Community Manager rankCommunity Manager
9 months ago

Hey folks, sorry to hear you're all running into this issue, definitely frustrating.

I'm more than happy to get this looked into by the team, would you be able to let me know your Pogo usernames? This will help us with the investigation

pergie1's avatar
pergie1
Newcomer
31 days ago

User name pergie1 I am getting emails to update my credit card for Club POGO the credit card information is correct.I dont know what the problem is.

  • abbycattx's avatar
    abbycattx
    Hero+
    31 days ago

    pergie1​ 

    Hello! I have been a Club Pogo Member for many years and have never received an email asking me to update my credit card, this does not sound right.

    You will get a reminder if your subscription renewal is coming up, but NOT an "update credit card" request.

    Please do not click on any links in this email and verify who it is from.

    Pogo employee emails are marked as authorized sender. Again, I have never seen an email asking for ""update credit card" requests.

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