Forum Discussion

EA_Leeloo's avatar
EA_Leeloo
5 years ago

[Collection] Pogo Insider Blog Posts

09/08 - Blog Post #139: Construction Zone Hello Pogoians, How has your week been going? I hope you’re having a great time with the Summer Vacation Challenge Quest. There’s much more on the way...
EA_Leeloo's avatar
EA_Leeloo
5 years ago

12/01 - Blog Post #145

Hello Pogoians,

Welcome to the Pogo Insider and the most cheerful month on Pogo! The 25 Days of Pogo started today, with lots of holiday cheer to come all month long. I’m feeling pretty festive. I’m even wearing my ugly sweater, and yes, there is a llama on it.

Welcome to the Construction Zone! Here is where you will find the latest on game updates. What is currently “under construction” on Pogo? As often as I can, I’ll sit down with the Pogo team and get the latest info on which games are being worked on and what’s coming. I will always post more details when I have them available. Please understand updates are subject to change.

Please understand that unless an announcement comes directly from EA and/or Pogo, we cannot endorse it as true. All games and updates reported here in the Construction Zone have been given the “go ahead” and are on track to come out. Anything else that is reported is speculation right now.

Upcoming Games

  • We’ll be announcing more new and remastered games soon. 

Events 

  • December’s Game of the Month is Poppit! HD!
  • The Mer- Bear Constellation that started on November 7 will continue through January 5 at 11:59PM PT. Keep earning those Pogis!
  • The 25 Days of Pogo returned today! Click here for more information. 
  • Get ready for an additional Weekly Challenge every Wednesday in December! That brings the grand number to THREE Weekly Challenges all throughout December. Get your game on with these holiday themed Badges. 
  • A 10-game Badge Marathon starts December 5.
  • A second Badge Marathon based around five games will start on December 22.

Game Updates

  • Sweet Tooth Town – The Snowy Shindig event starts today! 
  • StoryQuest – A new episode arrived today.
  • Dice City Roller HD – New updates to multiplayer are underway and coming soon! Other updates that are in the works includes: improving matchmaking for Quick Play, adding the choice of Auction and No Auction to Quick Play, and joining any public game in progress in the Find A Game menu! More information on these updates will be provided when they get closer.
  • Snowbird Solitaire – Part 3 of our Docks update is available today along with a new holiday look and event.
  • Pogo Mini-Golf – Thanks to all who have reported a “floating ball” issue with the game! This has been fixed as of today!
  • Quinn’s Aquarium – New content will be available December 8. 
  • New episodes for Winter Wonderland on arriving December 15!
  • Claire Hart: Secret in the Shadows – Nine new episodes are coming on December 16. Stay tuned for more details on some special Claire Hart festivities.
  • Jewel Academy – New levels and ingame Badges arrive on December 15.  
  • Jet Set Solitaire – The Holiday Homeland destination will be flying in on December 15 and depart on January 14. 
  • Bookworm HD
    • Art and Audio optimizations to address performance issues
    • Improved mobile performance.
    • Improved touch input across a wider range of devices.
    • Add the ability to pinch zoom and pan around the game for mobile devices.
    • Improved background of the game to pause the timer.
    • Added the Pogo splash screen when the game launches.
    • Fixed an issue where the game was rotating into Portrait mode.
  • Pogo Sudoku
    • Art and Audio optimizations to address performance issues.
    • Improved mobile performance.
    • Added the Pogo splash screen when the game launches.
    • Fixed an issue where the timer was not pausing when the ads popped in for Free and guest users.
    • Fixed some issues with text alignment.

Event Awards

Website updates:

  • Sadly, Flash support has come to an end, and we have retired our remaining Flash-powered games as of today, Dec 1. Thanks to everyone who played all these great games and kept them active for so many years! While we’re sad to see them go, we’ve got great things in store for you! If you’d like to chat or reminisce about your favorites Flash games, head on over to this thread in the Pogo forums. I encourage all who wish to leave comments to post there as I’d like to keep the blog open for other questions.
  • Table Chat is now available in Spades HD! Click here for the FAQ.
  • Beware of fraudulent Pogo help sites! To learn more about staying safe and getting real Pogo help when you need it, please see this article.
  • For previously posted Pogo website updates, browse the Pogo Insider archive.

Cheers to you all,

Pogo Llama

Source: blog.pogo.com

EA_Leeloo's avatar
EA_Leeloo
5 years ago

12/15 - Blog Post #146

It’s the middle of December and we have 10 more days left of the 25 Days of Pogo. Which day has been your favorite so far? 


We’ve heard how much you’re enjoying the artwork for the 25 Days of Pogo 2020 edition! To share in the enjoyment, our Pogo artists created a special Share in the Joy holiday wallpaper just for you!

You can get in on the holiday spirit with a free Share in the Joy desktop wallpaper. Simply click this link to open the image, then follow these steps to make it your desktop wallpaper:

  1. Right click on the open image in your browser and select “Save Image As”
  2. Save the image to your desktop
  3. Select the file on your desktop and right click.
  4. Choose the “Set as Desktop Background” option.
  5. Enjoy!

Have you won the Snowbird Christmas Tree Badge in Snowbird Solitaire? You can earn this Badge by “sprucing up your island with some festive holiday greenery!” In other words, place the Christmas Tree on your island and you’ll earn yourself the following badge:

Welcome to the Construction Zone! Here is where you will find the latest on game updates. What is currently “under construction” on Pogo? As often as I can, I’ll sit down with the Pogo team and get the latest info on which games are being worked on and what’s coming. I will always post more details when I have them available. Please understand updates are subject to change.

Please understand that unless an announcement comes directly from EA and/or Pogo, we cannot endorse it as true. All games and updates reported here in the Construction Zone have been given the “go ahead” and are on track to come out. Anything else that is reported is speculation right now.

Upcoming Games

  • We’ll be announcing more new and remastered games soon. 

Events 

  • The Mer- Bear Constellation that started on November 7 will continue through January 5 at 11:59PM PT. Keep earning those Pogis!
  • The 25 Days of Pogo is still going through Dec 25. Click here for more information. 
  • Don’t forget – there is an extra Weekly Challenge every Wednesday in December! Get your game on with these holiday-themed Badges.
  • We’ll be having a Pogo Holiday Village Skate-Off event based around five games starting December 22!

Game Updates

Event Awards

  • November Game of the Month Challenges
    • The Canasta Chase Victory Badge was awarded on December 3.
      • You’ll be able to find it in the “My Rewards” section of your profile. 
  • Snow Scramble Badge Marathon
    • The Snow Scramble Victory Badge was awarded Dec 14.
      • You’ll be able to find it in the “My Rewards” section of your profile.

Website updates:

  • Due to the upcoming discontinuation of Flash support across the Internet, Flash Chat will be retiring from Pogo on December 31, 2020. Please switch to the new Pogo to continue chatting in games. Check out this recent blog article for more information on how to Chat on Pogo.
  • Beware of fraudulent Pogo help sites! To learn more about staying safe and getting real Pogo help when you need it, please see this article.
  • For previously posted Pogo website updates, browse the Pogo Insider archive.

Every week I answer a non-technical question related to Pogo. We get lots of questions every week, so I try to focus on common themes or the same question coming from different folks. Please ask your non-technical related question in the comments section of the blog.

Q. How does a player contact Pogo Customer Support?


A. Great question! Whether you’re having a game loading issue, a payment issue, or want to provide feedback, EA Help is here for you! 

One thing to note is that our customer support team is identified as EA Help and there are two paths that players can take to create a support ticket.

  1.  The one most Pogo players are probably familiar with is through selecting the Help option on the top of Classic Pogo. This takes players directly to a page with several support options. By clicking on “Contact Us”, players will be taken to a page that will let them select what type of response service they’d like, such as chat or a call back.
  2. This second option is self help which is really useful as there are Pogo-written articles with answers to common issues! If the articles don’t help, players can also create a case at the bottom of that screen. Once a case is created the paths converge and the case is routed to one of our advisors who can provide help with account issues, technical issues, and even missing content.

It’s also important to know that EA Help does not have a phone number for players to call. There are a number of sites out there that call themselves Pogo Customer support and we want everyone to know those are not legitimate sites. EA Help will also never charge for customer support. I include a link to the “How to Stay Safe” article in every Pogo Insider Blog. Please read the article for more information on how to stay safe on Pogo.

As a reminder, I’m unable to troubleshoot account issues here on the Pogo Insider. I encourage you to contact EA Help if you are experiencing trouble with games loading, missing content, or any other Pogo account issues. Thank you!

Thank you all for reading this edition of the Pogo Insider. I’m always grateful to have you here and cannot wait to see you in the next Pogo Insider on December 29. Please note that due to being away for the holidays, the comments will be turned off. The comments will be turned on for the following January 12 Pogo Insider.

Cheers!

Pogo Llama

About Pogo General Discussion

Join the Pogo community forum to chat about your gameplay experience, game updates,and your Club Pogo subscription.1,453 PostsLatest Activity: 7 hours ago