Forum Discussion

dcat14's avatar
dcat14
2 years ago
Solved

Didn't receive my yearly 100 gems due to a billing glitch and no help from EA

I have been with pogo for 15 years and am not feeling like a valued customer. I did not receive my 100 gems recently for my renewal and their excuse is you only receive them if you have automatic re...
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @dcat14 

    If you have missing gems from your club pogo renewal you will need to speak with our support to further investigate your account. 

     

    How to use EA Help

     

    Cheers!

     

Javalvr2's avatar
Javalvr2
2 years ago

I had the same thing happen to me at the beginning of this year. I was told it was a billing glitch, even though I had checked more then a month earlier, several times, to make sure my newer credit card info had been updated.  Apparently that didn't matter, and I was told by the person I chatted with that it was "something that is beyond our limitation".

So, in other words, they were not going to do anything about it, because they don't care about their paying members!  

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Hey Everyone, 

    If you are still running into issues with recieving your bonus gems for renewing your Club Pogo subscription, please see out thread here. 

    If you continue running into the issue, please be sure to provide the requested information in the thread. 

    Thanks!

About Pogo General Discussion

Join the Pogo community forum to chat about your gameplay experience, game updates,and your Club Pogo subscription.1,458 PostsLatest Activity: 14 hours ago