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dcat14's avatar
dcat14
2 years ago
Solved

Didn't receive my yearly 100 gems due to a billing glitch and no help from EA

I have been with pogo for 15 years and am not feeling like a valued customer. I did not receive my 100 gems recently for my renewal and their excuse is you only receive them if you have automatic re...
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @dcat14 

    If you have missing gems from your club pogo renewal you will need to speak with our support to further investigate your account. 

     

    How to use EA Help

     

    Cheers!

     

nilyn1958's avatar
nilyn1958
Rising Newcomer
8 days ago

I have not received the gems I paid for on Dec. 28th.  19..99 X 2  I have showed the bank statement 5 or 6 times showing I bought them, and all I here will have to talk to the team.  I have ordered the gems, paid for them and still you will not give them to me. How about giving my money back.   nilyn1958     nilynstark@gmail.com   How many more times do I have to contact you about this.

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