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TheStarHermit's avatar
TheStarHermit
6 years ago
Solved

Forced to create a new pogo account

Hello.  I had a Pogo account since 2007 with lots of tokens, badges, gems etc but had not used it isince April 2018.  I've just gone to log in and was taken to the EA Account login page but I was una...
  • TheStarHermit's avatar
    TheStarHermit
    6 years ago

    Thank you for replying and thanks for that useful link.  I discovererd yesterday that the advisor solved my pogo problem by associating the new pogo account with my main EA account and moving it to an older e-mail address I gave him; then using my usual e-mail address for a new EA account and my old pogo account.  Thus it occred to me to try logging into Origin with the old e-mail address and found all my sims and other games in tact; thank goodness, although I had thought it would be the other way around with the e-mail addresses on the accounts.

    I had a read of the informaion in the link you posted, it does seem very risky particularly as I have The Sims 3 in my games list, so I think it better not to try that.  However I did see another link on that page about swapping e-mail addresses around on the accounts, which seems far safer to do, so I'll give that a try instead.

    Thanks for the information and your time. 🙂

EA_Arrenai's avatar
EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
6 years ago

Hey there, @The Star Hermit.

That certainly sounds frustrating. It's possible that you may have more than one Pogo screenname or may have just created a new account during the login process.

Please try contacting EA Help and our Game Advisors can help you straighten out the account situation for you and get you and your badges, Pogis and gems reunited.

To contact EA Help:

  • Go to https://help.ea.com
  • Click "Contact Us"
  • Select Pogo from the game list
  • Select PC or Mac
  • Select Manage my account > Can't log in
  • Click Select contact option

If you would prefer to reach out on social media instead:

Arrenai 🐱

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TheStarHermit1's avatar
TheStarHermit1
6 years ago

Thank you for replying.  They managed to get my original pogo account back but now I've had to set a new origin ID and lost all my purchased games.  I'll go back to the advisors and see if I can get them restored.

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there! Thanks for the update.

    While it can be risky with save data, it may be possible to do an account merge / persona transfer based on what games are on your Origin account. If not, you may be able to use both EA accounts individually depending on what you're accessing. (I admit I have two accounts, myself, due to both my Pogo and Origin game accounts having things that couldn't merge.)  You can talk to your EA Help game advisor to see if merging is an option for you.

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

    • TheStarHermit's avatar
      TheStarHermit
      6 years ago

      Thank you for replying and thanks for that useful link.  I discovererd yesterday that the advisor solved my pogo problem by associating the new pogo account with my main EA account and moving it to an older e-mail address I gave him; then using my usual e-mail address for a new EA account and my old pogo account.  Thus it occred to me to try logging into Origin with the old e-mail address and found all my sims and other games in tact; thank goodness, although I had thought it would be the other way around with the e-mail addresses on the accounts.

      I had a read of the informaion in the link you posted, it does seem very risky particularly as I have The Sims 3 in my games list, so I think it better not to try that.  However I did see another link on that page about swapping e-mail addresses around on the accounts, which seems far safer to do, so I'll give that a try instead.

      Thanks for the information and your time. 🙂

      • TheStarHermit's avatar
        TheStarHermit
        6 years ago

        Update:

        Success! I now have my main EA Account and all my Origin games back with my main e-mail address,  and I have my old Pogo account back, albeit with a different e-mail address which I'll keep just for that purpose.

        I think I'll quit now while I'm ahead and leave it at that.  Thanks for all your help. 🙂

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