Garden Blast is a Gem Grabber

I used 40 gems to complete level 520 on Garden Blast. A chest should open and give me seeds for completing this level.The chest will not open and states I need to complete level 520, which I did. I completed level 521 to see if this would open chest and it still gives me the same prompt. As you know we have to pay for gems, so I am frustrated that I am not receiving the reward for completing this level. I reopened the game to provide a screenshot and now it is showing I need to replay level 520, which is ridiculous after I played and paid to complete level. Now I have to replay to get the chest to open? Not to mention I lost 40 gems!

EA support is a joke! I have contacted them 5 times and receive the same response "their team will look into the issue and someone will contact you regarding this issue". Every time I check my claim its noted as fixed and closed. I have spent hours trying to contact them through chat. Once you receive a person they tell me the same thing every time... a team member is checking into it! I finally asked to be transferred to a supervisor and was told they are unable to do so. No resolution, It's ridiculous!