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MainieacckJm's avatar
MainieacckJm
Seasoned Newcomer
10 months ago

Gems

My account renewed on Feb 9th. I still haven't received my gems. Users Name is Mainieacck
EA_Rtas's avatar
EA_Rtas
Icon for Community Manager rankCommunity Manager
10 months ago

Hey there! Sorry to hear you had this issue, could you let us know if the renewal was automatic or if you manually renewed the subscription. This information will help with our investigation.

MainieacckJm's avatar
MainieacckJm
Seasoned Newcomer
10 months ago

The renewal was automatic. 

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