Forum Discussion

Valannhope2rd's avatar
Valannhope2rd
New Novice
2 months ago
Solved

Locked out of Pogo

I have been lock out of my pogo games don't know why
  • abbycattx's avatar
    abbycattx
    16 days ago

    Valannhope2rd​ 

    Ok thank you for returning, we are glad to see you again 🙂 Sorry for your troubles, let's get this fixed for you!

    Follow these steps:

    Click here to go to EA Help, log in with your Pogo information > EA Help: Official support

    If you are able to get in, you can change your password and make any other account changes as needed.

    If you are not able to get in, that's ok too - click here > Resetting your Pogo account password

    After clicking on the page above, look towards the bottom of the page, you will see Contact Us, click on it:

    Upon the next page, click on Continue as a guest:

     

    You will then see a form to fill out and be able to describe your situation.

    Because forums is a public space we cannot talk about passwords, payment stuff and account changes openly because of bad guys. The steps above will put you in touch with someone privately to help you.

    Thank you for your understanding and patience and I hope everything works out for you 🌷

Valannhope2rd's avatar
Valannhope2rd
New Novice
2 months ago

I have been lock out of pogo

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi Valannhope2rd​, 

    Can you share a screenshot of what you're seeing? Is there an error message?

    - EA_Lanna

    • Valannhope2rd's avatar
      Valannhope2rd
      New Novice
      2 months ago

      Sorry not sure how ti do a sceenshot

      • EA_Lanna's avatar
        EA_Lanna
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Hi Valannhope2rd​, 

        Apologies, you're thread update notification got lost in a sea of notifications. 

        To take a screenshot, follow these steps:

        PC

        • Click on the page you want to take an image of
        • Hold 'Ctrl' + 'Print Screen' at the same time
        • Open an image editor (like Paint) and press Ctrl + V to paste the screenshot.
        • Save the image in your desired format. 

         

        Mac

        • Press and hold Shift-Command-3.
        • The screenshot will be saved as a file on your desktop by default. 
        • By default, screenshots are saved to your desktop as PNG files.

         

        You can pop screenshots into your forum posts by clicking on the Camera icon on the post toolbar. It looks like this; 

         

        - EA_Lanna

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