Merge Academy Generators frozen

Hi MartiWeiss​,

Thanks for flagging this. I’ve gone ahead and moved your post into its own thread since the original report you replied to has been resolved. This way, we can focus on what’s happening on your end specifically.

If your generators have been frozen for 12+ hours, let’s try a few basic steps that EA recommends for clearing up freezing issues in HTML5 games. These can help rule out anything local getting in the way:

• Close your browser completely, along with any other programs — HTML5 games use a fair bit of memory, and extra tabs/apps can get in the way.
• Reopen your browser and go straight to pogo.com — make sure only Pogo is open.
• Clear your browser cache (search for “clear cache + [your browser name]” if you’re unsure how).
• Disable pop-up blockers or browser extensions — these can sometimes interfere with game scripts.
• Avoid Internet Explorer 11 or Safari, as they’re not fully supported.
• If you're still running into issues, try a different browser entirely (Chrome, Firefox, or Edge — fully updated).

If the issue persists after trying these steps, can you let me know which browser you’ve been playing on? That’ll help narrow things down, and we’ll go from there.

- EA_Lanna