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dpytnkrbellue's avatar
dpytnkrbellue
Seasoned Newcomer
12 months ago
Solved

Missing Pogo gems

Missing in game purchases and support said they were reporting the issue as a bug on their end and to reach out here and post this so I can get it fixed. I am just looking to get the gems put back i...
  • abbycattx's avatar
    12 months ago

    @dpytnkrbellue 

    Hello! Thank you for the detailed information and screenshots! From reading the information you provided, I can see this is regarding the Merge Academy game.

    Pogo Sconnie posted about this concern on the Pogo Forums, indicating that the team is currently looking into the matter.: Games Forums Home | Service Update - Merge Academy

    Unfortunately, matters related to account and payment concerns are not addressed in AHQ to safeguard your privacy and security in a public setting. For assistance with payment or account concerns, please reach out to EA Help directly to create a case.

    EA Help > I want to check my order status - Pogo

    Click on Chat With Us and follow the steps to open a case.

    Hope everything works out for you & Take Care

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