Not recieving purchased Gems
My gems were hacked. Have contacted EA 4 times. Last time they told me to report a bug. Once done EA would restore my gems. To date that has not happened. Can't get anywhere with this situation.
Forum Discussion
This is really interesting. I don't think my account was hacked - I KNOW. It's right in the account history. I have contacted the support group on 3 occasions, the last won referring me to you. So, where would you like to send me now?
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hi @wormy5687
We are unable to assist with account-related issues or missing content in games on the Answers HQ forums. This is why you would need to speak with our support for them to look into this further. If you have reached out to them and they were unable to verify information or replace content that appeared to be missing we would not be able to offer further assistance with this matter here.
We can offer troubleshooting for issues you might run into while trying to play an EA game, provide information on current and raised issues, as well as take feedback on our games.
Thanks!
