Forum Discussion

saylcl918's avatar
saylcl918
2 years ago
Solved

Pogo chat is not opening

Pogo Chat is not loading. When trying to open chat it says to refresh or close chat.
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    [Update]

    Hey Pogo Community, 

    Issues with Chat should now be resolved. I wanted to confirm if any was seeing new issues today?

    Thanks!

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hello @saylcl918 

 

Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try? 

 

  • Try restarting your device and potential your internet equipment
  • Clear your Web browser Cookies/Cache
  • Check if your device has updates, as well as your web browser
  • Try using your browser Incognito Mode... This may require you to manually sign in
  • Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

Also, make sure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information? 

 

  • Screenname:
  • What Device are you using?
  • Which web browser do you play on?
  • Do you get an error message at all?
  • Screenshot of how your game appears...

Thanks and have a Great Day!   

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

[Update]

Hey Pogo Community, 

Issues with Chat should now be resolved. I wanted to confirm if any was seeing new issues today?

Thanks!

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