Forum Discussion

5 years ago

pogo membership refunds

I cancelled my pogo membership on June Fifth Two Thousand Twenty and I still got charge on the eight of June. Now, I want my refund/put charges back in the card. I do not want to be part of a mediocr...

Moogan1201

5 years ago

You will probably need to contact Pogo by using the “Contact Us” option in Help.

x1ryazr4fud8
5 years ago
when will we get our pogo gems for renewal?
- EA_Arrenai
  EA Staff (Retired)
  5 years ago
  Hey there, @x1ryazr4fud8.
  
  The Renewal Rewards will be active immediately upon rolling over from the current subscription to the renewed subscription, including the Pogo Gems. As soon as you've been charged and your payment due date is updated to the next billing date (such as next year), you should have the Pogo Gems.
  
  If you did renew and you haven't received the Pogo Gems yet, please reach out to EA Help and our game advisors can look into it for you:
  
  To contact EA Help:
  
  Go to https://help.ea.com
  
  Click "Contact Us"
  
  Select Pogo from the game list
  
  Select PC or Mac
  
  Select Missing content > Never received content
  
  Click Select contact option
  
  If you would prefer to reach out on social media instead:
  
  You can contact EA Help on Facebook Messenger here: https://www.facebook.com/EAHelpHub/
  
  You can send a Direct Message on Twitter here: https://twitter.com/eahelp
  
  Arrenai 🐱
  
  Did you receive an awesome, helpful response? 👍 +XP!
  
  Was your issue resolved by a great post? 🙌 Accept as Solution
  
  ASK. ANSWER. LEVEL UP.