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shop01's avatar
shop01
Seasoned Novice
3 years ago
Solved

Quest Challenge Event -- cannot access it

Quest Challenge Event -- cannot access it 
  • shop01's avatar
    shop01
    3 years ago

    4/25/23 -- It turns out I was too early to start challenge.  They have different start times then on the weekly challenges.

    A lot of people were also having issues so the tried to spread out start times to different time zones.  Also, can I change 

    my avatar ??  I a LADY -- that's a gruff looking guy -- I did not see any where to change it.   TY 4 your help.   

    Patricia Mollen   Shop01   [edit: email address removed]

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @shop01 

Can you try going through the following steps and let us know if you continue running into issues after? 

  • Restart your device and modem/router then try to load your game     
  • Clear your Cache/Cookies (<-- link)   
  • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
  • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
  • Try another Browser (Chrome, Edge, Safari) 

Thanks!   

shop01's avatar
shop01
Seasoned Novice
3 years ago

4/25/23 -- It turns out I was too early to start challenge.  They have different start times then on the weekly challenges.

A lot of people were also having issues so the tried to spread out start times to different time zones.  Also, can I change 

my avatar ??  I a LADY -- that's a gruff looking guy -- I did not see any where to change it.   TY 4 your help.   

Patricia Mollen   Shop01   [edit: email address removed]

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago
    @shop01 Thanks for sharing this!!!

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