Re: Cancel Subscription
Me too! I've never signed up for an annual account renewal, and am in fact listed as a "free player"! Please cancel my subscription that you tell me you will be renewing on 6th October 2020!
I don't want it renewed, and I will trying to block it on Pay Pal. I am on the pension in Australia and I cannot afford to throw money down the drain paying for this charge that I haven't asked for. it is nearly impossible to be able to contact any form of Pogo customer service, that's why I'm replying on the tail of this post.
Please email me BEFORE October 6th 2020 to advise what has happened re the unrequested renewal, an cancellation of my account/subscription/membership...whatever you like to call it!
If this charge goes ahead, I will be requesting a full refund
@soukat, There are a few actions you can take to avoid being billed for a paid membership.
You should go to your account pages to cancel the subscription if you have one and remove any credit card information that is there. Start by going to the Pogo home page and click on My Account at the top of the page. When in your account page, then click on Billing and Subscription. When there click on the link that says Cancel subscription. This should cancel it if you have a subscription.
Return to the Billing and Subscription page and click on the link that says Change payment. After you do that then look to see if your credit card information is listed. If it is, then delete it and be sure to save the change so you cannot possibly be charged again. If you used Paypal in the past they usually charge costs to a credit card. So removing that info here, should prevent you from being billed again.
IF you want to talk to a representative from EA (operators of this website) about this, you can do that too. To talk to an EA advisor any time of day by online chat or phone call back, follow the steps below.
1. Go to https://help.ea.com
2. Click on "Contact Us" at top of page
3. Select Pogo (It might default to Pogo)
4. Select Platform (PC, Mac, etc)
5. Select Topic (Manage my account)
6. Select Issue (Manage membership or subscription)
7. Click on blue Select Contact option
8. On the next page called Case Information, decide if you want a phone call back or online chat.
9. If you want a phone call back, complete the requested information under the heading called "Get a call", then click on the Request Call button.
10. If you want online chat, click on where it says "Chat", enter a brief description of your issue in the "Subject" box, and then click on the "Request live chat" button.
11. If the estimated wait time is not reasonable to you, try again later.
