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quietdiWR's avatar
quietdiWR
3 years ago
Solved

Club Pogo renewing early and Payment information missing

After the Pogo Site came back up after being Down for Maintenance on November 1, 2022, I got a message that my Pogo Subscription was about to expire and that there is no Payment Method on file. Wh...
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    **Update Marking this Post as Solved for better visibility, see information below***

    Hey Everyone, 

    Thanks for letting us know about what you are experiencing with Pogo. If you are currently running into an issue with Renewing your Club Pogo, or you are seeing your Club Pogo renew early Please let us know the following. 

    • Screen Name:
    • Location:
    • Payment Method Type (Visa, MasterCard, Paypal, etc.
    • Case number (if you have one)

    • Should you have an active club pogo?
    • How often does your subscription renew (yearly, monthly, etc)?
    • When did you last subscribe or renew your subscription?
    • When did you first notice this issue?
    • Are you getting an error message? (If so please provide) 
    • Please also list any troubleshooting you have tried, as well as a screenshot of the error:
quietdiWR's avatar
quietdiWR
3 years ago

I found a problem with the "My Account > View your Gem transaction record" page.

At first (on Nov 1, 2022), my last entry is dated Oct 12, 2022.

When I clicked on the "Show More" button at the bottom of the scrolling ledger list, the next date displayed is Oct 30, 2021.

Now, the date at the bottom of the scrolling list is Aug 28, 2021.

I then clicked the "Show More" button again, and the next date displayed is Oct 30, 2020.

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