EA Staff (Retired)Hey there, @gizkat. I'm just checking in. Have you been able to get access to your original account again?
If you haven't, I recommend reaching out to EA Help who can take a look into the situation with you.
To contact EA Help:
If you would prefer to reach out on social media instead:
Arrenai 🐱
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Hi, No. I ended up having to create a new account. I lost over 300 million tokens and was told they don't give tokens anymore. Nice, huh? EA has been no help whatsoever. I won't be renewing with them after being part of Pogo since 2003.
EA Staff (Retired)Hey there, @graywalker2006.
Even if the Tokens are being disabled, they should still be able to get you access to the account, such as the Gems, badges and other features of the account. Do you have a case number for when you reached out? I'll be happy to take a look.
Arrenai 🐱
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No, unfortunately, I did not. As I said before, I lost over 300 million tokens and had to create a new account which I shall NOT be renewing (as I have been since 2003). They said they could not get access, then they said I cancelled the account (which I did not). They never assigned a case number. Thank you for trying anyway.
