EA Staff (Retired)Hey there, @graywalker2006.
Even if the Tokens are being disabled, they should still be able to get you access to the account, such as the Gems, badges and other features of the account. Do you have a case number for when you reached out? I'll be happy to take a look.
Arrenai 🐱
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No, unfortunately, I did not. As I said before, I lost over 300 million tokens and had to create a new account which I shall NOT be renewing (as I have been since 2003). They said they could not get access, then they said I cancelled the account (which I did not). They never assigned a case number. Thank you for trying anyway.
EA Staff (Retired)Hey there, @graywalker2006.
I'd still like to look into this for you if that's fine. The last case I see through the EA Help website was a month ago, where you expressed difficulty seeing the game advisor's responses in the chat. Was this latest request through Facebook or Twitter instead of EA Help?
Arrenai 🐱
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All responses are via my desktop p.c. only. I don't go thru FB and never use Twitter, so I did go thru EA Help. I appreciate all you are doing. I sure would like my tokens redeemed; I certainly worked for years hard enough to get them. Thank you.
EA Staff (Retired)Hey there, @graywalker2006.
When you request a contact with EA Help through our website, it opens a case number automatically so you should have received it. You should also receive an email to the email address you used to create it containing the case information.
While I don't have the ability to help you get back into your previous account directly, I can at the very least look into the case that you described earlier.
As I don't have visibility on this recent case you described, as it may not be attached to your current account, I would recommend reaching out to EA Help again so they can take a look. Just make sure to indicate that you can't log into your original account, and they can set you back up again. We don't want you to miss out on years of Badges, Gems, your friends lists, and other content that is tied to the account.
Arrenai 🐱
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