EA Staff (Retired)Hey there, @graywalker2006.
When you request a contact with EA Help through our website, it opens a case number automatically so you should have received it. You should also receive an email to the email address you used to create it containing the case information.
While I don't have the ability to help you get back into your previous account directly, I can at the very least look into the case that you described earlier.
As I don't have visibility on this recent case you described, as it may not be attached to your current account, I would recommend reaching out to EA Help again so they can take a look. Just make sure to indicate that you can't log into your original account, and they can set you back up again. We don't want you to miss out on years of Badges, Gems, your friends lists, and other content that is tied to the account.
Arrenai 🐱
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Oh Lord. I don't remember and I don't know where it is...all my email folders were "accidently" deleted when Dell was trying to fix my computer, so there you go. Not my lucky time, is it?
