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monipyle's avatar
monipyle
4 years ago
Solved

set my preferences screen won’t work

I have a subscription to Pogo, play through Chrome have played pretty well until now on my iPad Pro and this week, I am getting a “manage your preferances” message on the lower 1/3 of my screen. It d...
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hi @monipyle,   

      

    Thanks for letting us know about this, Depending on the device and web browser you are using can you try going through the steps below to see if this continues?  

      

    • Restart your device and modem/router then try to load your game   
    • Clear your Cache/Cookies (<-- link) 
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates   
    • Check your device meets the Requirements (<-- click here) to play POGO games  

    If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot of the Error or a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.  

      

    Thanks!  

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Hi @monipyle,   

  

Thanks for letting us know about this, Depending on the device and web browser you are using can you try going through the steps below to see if this continues?  

  

  • Restart your device and modem/router then try to load your game   
  • Clear your Cache/Cookies (<-- link) 
  • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates   
  • Check your device meets the Requirements (<-- click here) to play POGO games  

If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot of the Error or a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.  

  

Thanks!  

monipyle's avatar
monipyle
4 years ago

I am using an iPad Pro os15.0. Using chrome to load pogo.com.  As you can see, the instructions for clearing my cache do not work on my chrome, as I do not have the “more” choice.  Still unable to clear this screen. 

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