Forum Discussion

New Novice

1 year ago

Sweet Tooth candy is black squares

Sweet Tooth was working fine on Tuesday On Wednesday it has black squares where candy should be I have done all the cookies/cache clearing and rebooting. Here is a screenshot from today (Thursday...

EA_Illium

EA Staff (Retired)

1 year ago

Hello @kanplay7WZ

Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try?

Try restarting your device and potential your internet equipment
Clear your Web browser Cookies/Cache
Check if your device has updates, as well as your web browser
Try using your browser Incognito Mode... This may require you to manually sign in
Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

Thanks and have a Great Day!

kanplay7WZ
New Novice
1 year ago
Please read our questions before sending the same copy and pasted answer. I already tried those things, included a screen shot and provided my system details.
- EA_Illium
  EA Staff (Retired)
  1 year ago
  Hi @kanplay7WZ
  
  To confirm does this continue on another browser such as Google Chrome?
  
  If so would it be possible to get the following information?
  
  Screenname:
  
  What Device are you using?
  
  Which web browser do you play on?
  
  If possible, please share a DxDiag file
  
  Thanks and have a Great Day!