Forum Discussion

Seasoned Rookie

5 years ago

Solved

Sweet Tooth Town not crediting gold coins

I have painstakingly finished two games in Sweet Tooth Town. It gives me my stars and advances me to the next game, but does not credit my gold coins. As a result, I can't accumulate enough coins t...

EA_Arrenai
5 years ago
Hey there, everyone. Thanks so much for your patience.

The Chocolate Coin issue was resolved late last week. Please give the game another try and let me know how it goes for you.

Arrenai 🐱

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EA_Arrenai

EA Staff (Retired)

5 years ago

Hey there, @juniejnx and @LissyheadQS.

To help us track this down, can you record some information for us?

What was your coin total when you started?
What level did you complete?
How many coins did the level completion state you earned?
What was your coin total after returning to the map screen, leaving the game, and then coming back in?
What was the date / time you completed the level and earned the additional coins?

This will help a lot in figuring out where it's catching. I look forward to hearing from you.

Arrenai 🐱

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Lissyhead
5 years ago
I was at 88567 coins and earned approximately 2500 between the two levels I completed. One was the ice cream house, level 46. The other I think was the lollipop house but I don't remember what level. My coin total did not move, even when I exited and came back.
I tried everything to reload the screen and had no connection issues. Both incidents were 7-14-2020 late evening EST. There was no point that evening where the accrual was successful. The glitch was happening the whole time.
Please let me know if the coins can be awarded, or gems can be awarded to buy the coins. Thank you.
- EA_Arrenai
  EA Staff (Retired)
  5 years ago
  Hey there, @Lissyhead. Thanks so much for the added information.
  
  I've gone ahead and send this over to the Pogo team for investigation. We really appreciate the report.
  
  Arrenai 🐱
  
  Did you receive an awesome, helpful response? 👍 +XP!
  
  Was your issue resolved by a great post? 🙌 Accept as Solution
  
  ASK. ANSWER. LEVEL UP.
  - EA_Arrenai
    EA Staff (Retired)
    5 years ago
    Hey there, everyone. Thanks so much for your patience.
    
    The Chocolate Coin issue was resolved late last week. Please give the game another try and let me know how it goes for you.
    
    Arrenai 🐱
    
    Did you receive an awesome, helpful response? 👍 +XP!
    
    Was your issue resolved by a great post? 🙌 Accept as Solution
    
    ASK. ANSWER. LEVEL UP.