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FEEKLAyO's avatar
6 years ago

trizzle locking up

Brand new computer, pull down on doll game locks up

4 Replies

  • EA_Leeloo's avatar
    EA_Leeloo
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there @FEEKLAyO,

    That doesn't sound like fun. 

    When you say Trizzle locks up, is your game freezing or lagging? If this is the case, could you please try the HTML5 troubleshooting steps and see if that helps? 🙂 

    - Leeloo

  • Had the same issue happening on my wife's computer. We have the exact same computers. The only difference was the video cable. My computer used the Display Port and her's used HDMI. Her computer has 2 monitors, the secondary monitor uses VGA. I moved the browser to the secondary monitor and the game ran smoothly. I swapped her HDMI cable and the VGA cable for the monitors, and Trizzle runs smooth in Microsoft Edge, Firefox and Chrome.
    My guess is the HDMI signaling is the culprit for most issues with Trizzle.
  • tried the fix and it still is locking up. This is the only game I am having an issue with and it seems others are having the same issue. 

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    12 months ago
    @extreme0016 Hey there! Sorry to hear you're still running into this issue. Considering this thread is quite old and has been inactive for quite some time I'd like to ask you to make a new thread for your issue so we can look into it for you.

    I'm going to go ahead and close this thread off to prevent further necro posting.

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