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livelifefull7's avatar
livelifefull7
3 years ago
Solved

Unable to purchase Gems - Error Message

I have not been able to purchase gems for any game for 4 days. I have tried another card still same error. It says go to homepage 

[CM - updated title and merged similar post together for better visibilty]

  • EA_Illium's avatar
    EA_Illium
    3 years ago

    **Update Marking this Post as Solved for better visibility, see information below***

    Hey Everyone, 

    Thanks for letting us know about what you are experiencing with Pogo. If you are currently running into an issue with purchasing Gems Please let us know the following. 

    • Screen Name:
    • Location:
    • Payment Method Type (Visa, MasterCard, Paypal, etc.
    • Case number (if you have one)

    • Should you have an active club pogo?
    • When was the last time you could successfully purchase Gems?
    • Are you getting an error message? (If so please provide) 
    • Please also list any troubleshooting you have tried, as well as a screenshot of the error:

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  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @JPIIforevercP Thanks for this! To check have you tried clearing cache/cookies or using your browser's incognito mode?

    If so I would recommend reaching out to our support to see if they can provide further information on the attempted purchases:

    • EA Help website - Live Support (Phone, Chat, Email) 
    • Twitter - Select the message icon to get assistance   

    Thanks!

  • livelifefull7's avatar
    livelifefull7
    3 years ago

    The only way I can buy gems now is in cognitio tab or on my phone. It stopped over a week ago. Pogo needs to take a look at Edge, Google etc 

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @livelifefull7 If incognito works, but regular chrome does not I would recommend checking if you have any settings, extensions, or software running that may block websites from fully functioning
  • stevenzimmerman's avatar
    stevenzimmerman
    3 years ago

    Hello,

    I am able to use the page to select which gems package I want to purchase, but the page afterwards gives the message to try again later.  The links to go back to the home page do not work.  I have to use my back-browser arrow to go back to the Club Pogo page.  This has been going on for about two days.  I've checked my account and the payment method and other information appear to be in good order.  The browser that I've been using is Edge.  Here is the Pogo Gems Checkout:  Pogo Gems™ Checkout (ea.com) and I've also attached a screenshot.

    Thank you for your time and attention.

    Steven

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @stevenzimmerman I would recommend trying to clear your cookies/cache or try Edge's incognito mode. If you continue running into issues can you try using another browser like Chrome to see if this continues?

  • Axs3333Sxa1116's avatar
    Axs3333Sxa1116
    3 years ago

    Unable to purchase Gems. 

    Getting this :

    Please Try Again

    Your order could not be completed. Please try again later. 

    Try again go to homepage
     
    I have tried using Google Chrome and Microsoft Edge. I have cleared all cache. Credit card information is correct, number, credit available, address, etc. is all correct and usable. 
     
    Pamela Tiemann

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