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livelifefull7's avatar
livelifefull7
New Traveler
4 years ago
Solved

Unable to purchase Gems - Error Message

I have not been able to purchase gems for any game for 4 days. I have tried another card still same error. It says go to homepage 

[CM - updated title and merged similar post together for better visibilty]

  • EA_Illium's avatar
    EA_Illium
    3 years ago

    **Update Marking this Post as Solved for better visibility, see information below***

    Hey Everyone, 

    Thanks for letting us know about what you are experiencing with Pogo. If you are currently running into an issue with purchasing Gems Please let us know the following. 

    • Screen Name:
    • Location:
    • Payment Method Type (Visa, MasterCard, Paypal, etc.
    • Case number (if you have one)

    • Should you have an active club pogo?
    • When was the last time you could successfully purchase Gems?
    • Are you getting an error message? (If so please provide) 
    • Please also list any troubleshooting you have tried, as well as a screenshot of the error:

60 Replies

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  • donniakestner's avatar
    donniakestner
    4 years ago

    I have not been able to purchase POGO gems since 7-12-22.  Cannot find any help with this problem.  

  • JPIIforevercP's avatar
    JPIIforevercP
    4 years ago

    This is the error message I get, no matter how I try and purchase the gems.

    >>Please Try Again

    Your order could not be completed. Please try again later.

     

    Go To Homepage<<<

  • JPIIforevercP's avatar
    JPIIforevercP
    4 years ago

    For 3 days I have been unable to buy Gems. I cleared the cache yesterday, tried another computer and still nothing. I tried 2 browsers, Firefox and Edge. Still nothing.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hey @livelifefull7 I would recommend reaching out to our support to look into the purchase attempts or see if we can provide any further information. 

    • EA Help website - Live Support (Phone, Chat, Email) 
    • Twitter - Select the message icon to get assistance   
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hi  @azhistotechpw 

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

       

    • Restart your device and modem/router 
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Prive Mode (This may require you to manually sign in)  
    • Check for any pop-ups

       

    Thanks!   

  • azhistotechpw's avatar
    azhistotechpw
    4 years ago

    Gems Purchase can’t complete because the checkbox for “I have read the Terms of Service” is unselectable.  I reported the issue 2 years ago and the response was “access a computer to make your purchase” (case 64809846).  I no longer have a computer.  I play solely on an iPad.  Of course, this issue isn’t hurting me as much as it’s hurting EA Games.  If you’d rather not allow me to give you money, I’m good with that.  I’m happy to see that EA Games is doing so well financially that they can afford to ignore a bug that prevents incoming revenue.

  • GalaxiesFarAway's avatar
    GalaxiesFarAway
    Hero (Retired)
    5 years ago
    @maggiemoo55 have you updated your payment information? You may have to remove the payment information you have and re-enter it

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