Why didn't I get my gems on renewal
I recently renewed my subscription to POGO; however, my Gems were withheld. My bank card that was on file had been stolen and I had to notify everyone that used EFT's on my card, but I failed to contact EA. It seems it would be understandable since my membership renews annually. I've been a member for a very long time and look forward to getting the gems awarded every year.
Will EA award my Gems? It only seems fair.
Please let me know, and I thank you.
PJohn4980
Hi PJohn4980
"My bank card that was on file had been stolen and I had to notify everyone that used EFT's on my card, but I failed to contact EA."
Unfortunately, our Community Managers here in the Forums are not able to assist us with Account or Billing Inquires.
Contact EA Help here > I need help getting Pogo to work - Pogo
Select Chat With Us and follow the steps to create a case.
I wish you the best and I hope everything works out for you!
Take Care and be well 🙂
