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post1978's avatar
post1978
4 years ago
Solved

why is a grey line popping up on party game mode after clicking

I have an issue of a grey line popping up on party games after clicking on remind to remind someone that it is only a few days before it expires, does anyone know what could be causing this and I have got a screenshot?

  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hi @post1978

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

       

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Prive Mode (This may require you to manually sign in)   
    • Check your device meets the Requirements (<-- click here) to play POGO games   

     

    If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot or video clip of the Error as well as a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.   

       

    Thanks!   

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hi @post1978

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

       

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Prive Mode (This may require you to manually sign in)   
    • Check your device meets the Requirements (<-- click here) to play POGO games   

     

    If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot or video clip of the Error as well as a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.   

       

    Thanks!   

  • post1978's avatar
    post1978
    4 years ago

    I have a reply with the grey line still popping up and before that I managed to capture a screenshot of the box spinning with the word Facebook on it  as it was about to load for me to send the reminder and it goes through to the grey line instead of me being able to send the reminder.

    I can mention a few things, some of which I can't do because I will find it too risky to my laptop if anything goes wrong but I did manage to do most of the things mentioned:

    I cleared my cache/cookies.

    I checked my browser for updates which was not much but there was updates for my device.

    I got no idea about checking my browsers with Prive/Mode which is the 1st thing I'd find to be too risky.

    I'm not so sure if my device meets the requirements

    The 2nd bit that I can't do which is too risky is to send a screenshot or video clip of  the DxDiag(PC)/System info (Mac) of my device as that is too complicated for me

    I can let you know that my device is a Lenovo IdeaPadL340 laptop and the browser I use is Google Chrome ever since the switch over to HTML5

    I will upload the 2 screenshots, 1 showing the box where it's trying to load for me to send the reminder and the other showing the grey line and the grey line is on the left side of my screenshot.

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