Webgl1 supported True
Webgl2 supported True
Java Versions installed False
Operating System Windows 10
Flash version 0.0.0
Resolution 1366 x 768
Browser Chrome 80.0.3987.149
Cookies Enabled True
Do Not Track False
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only when I am using GOOGLE CHROME , and only JIGSAW T does this freezing happen (no other games on google)
but, if I use EDGE , jigsaw t will not freeze
I'd like to use google chrome for all my games and this freezing only started when the new changes were made to this game on 3/24
is there a setting I need to change on google to not have this game freeze on me ?
EA Staff (Retired)Hey there, @bjvs1118.
Thanks so much for the update. I'll be happy to send this report over to the Pogo team.
I do have a follow-up question though, which can help with tracking it down. For your version of Microsoft Edge, are you using the original Microsoft Edge (blue e icon) or Microsoft Edge Chromium (a blue-green e-shaped wave icon)?
Arrenai 🐱
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EA Staff (Retired)Thanks for the update, @bjvs1118. I'll go ahead and send this updated information to the team. We really appreciate it.
Arrenai 🐱
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Pieces do not move at all in Firefox, screen goes black after 3 moves in Edge.
I think the "as of" date should be 2021
I also have the same issue. Seems like there should be a fix from EA/Pogo.
I also cannot use the Compatibility thing as it says the URL is invalid.
This is the ONLY game that is doing this. Pretty sure that means it's not my computer but an EA issue.
I never did get a response or resolution from the team, after all this time from my original question.
However, I did have to get a new computer in the meantime, and it works fine on this PC. So, whatever the team did to change the game made it impossible to ever work on older systems, which is hardly fair to many players.
