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bjvs1118's avatar
bjvs1118
6 years ago

as of 3/24/2020 the pieces do not move in jigsaw treasure hunter & game freezes

With the Improvements Made to Jigsaw Treasure Hunter  The Game Freezes after a few moves / the pieces cannot be moved This is the only game that this happens to started on 3/24/2020 All other Game...
EA_Arrenai's avatar
EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
6 years ago

Hey there, @bjvs1118.

Thanks so much for the update. I'll be happy to send this report over to the Pogo team.

I do have a follow-up question though, which can help with tracking it down. For your version of Microsoft Edge, are you using the original Microsoft Edge (blue e icon) or Microsoft Edge Chromium (a blue-green e-shaped wave icon)?

Arrenai 🐱

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bjvs1118's avatar
bjvs1118
6 years ago
@EA_Arrenai ......BLUE Edge Icon and Edge works playing Jigsaw Game,
GOOGLE Chrome still FREEZES Jigsaw (since the Update to this game by Pogo) , but GOOGLE Chrome works for ALL other Games
  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Thanks for the update, @bjvs1118. I'll go ahead and send this updated information to the team. We really appreciate it.

    Arrenai 🐱

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  • firstmate617's avatar
    firstmate617
    5 years ago

    Pieces do not move at all in Firefox,  screen goes black after 3 moves in Edge.

    I think the "as of" date should be 2021

    • Calicat67's avatar
      Calicat67
      Rising Adventurer
      5 years ago
      @firstmate617 They say as of 2020, because that's how long it's gone unfixed. Went through all kinds of steps on here, was sent over to a "team" who never responded. Apparently, the issue continues with no attempt at resolution.
      • firstmate617's avatar
        firstmate617
        5 years ago
        @Calicat67 I played it frequently using Firefox on a PC...never had a problem with it until a few weeks ago. Ooops...I did for a short time a few months ago, but only in FF...it worked fine in Edge. Now the pieces don't move at all in FF. In Edge, I managed to move 3 corner pieces before the screen blacked out. If it really has been problematic for over a year, it's long past time for EA to fix the problem or remove the game.

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