Jigsaw detective when you are playing freezes up then restarts the whole game and all your progress is lost.
EA Staff (Retired)Hey there, @ROLLYDAM. I went ahead and merged your posts to the same thread to ensure that all of the information was in one place. 🙂
If you're able to share some of your browser details, it would help a lot. Could you please cut / paste (or screenshot) your full results from the Pogo Compatibility Tool? As well, could you let me know how much system RAM you have on your PC/Mac? I'll be happy to take a look as to why the game isn't running smoothly for you.
Arrenai 🐱
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Here is the information you requested
EA Staff (Retired)Hey there, @ROLLYDAM.
It appears you're on an iPad, is that correct? Can you share what the model number is at the back of the iPad? Additionally, what iOS version are you running?
With this information, I can send it over to the Pogo team to take a look into.
Arrenai 🐱
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Puzzle still not working despite all the suggestions your 'tech' people come out with. At the end of the day its glitches in the puzzle not our pcs. It was working before, now its not. Has been going on a while.
EA Staff (Retired)Hey there, @pippa605Uk.
If you've tried the HTML5 troubleshooting and still experience troubles with the pieces, we'd love some information from you.
Can you share your browser information from the Pogo Compatibility Tool, as well as your DxDiag? If you can attach it as a file to a post, I'd love to take a look.
Arrenai 🐱
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