EA Staff (Retired)Hey there, @Calicat67. Thanks for giving those a try!
Let's give some additional troubleshooting a try. Some of the items on this list have already been done in our tests thus far, but if you could run through the HTML5 troubleshooting, that would help a lot. Please let me know how it goes for you.
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
Hello,
I have 16 GB of RAM on my system.
I clear my cache every day.
I tried Microsoft Edge - same results.
The game continues to lag badly. :-(
EA Staff (Retired)Hey there, @Calicat67. Thanks so much for the update!
To help track this down, which version of Microsoft Edge did you try? There are two versions of Microsoft Edge, so knowing what the version number is can help a lot.
As for the HTML5 troubleshooting, have you tried the other troubleshooting steps, such as toggling hardware acceleration?
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
Hello,
I just downloaded the MS, so it is Version 83.0.478.37.
Yes, I have tried every step. The new HD games just don't work well for me. Jigsaw is the worse, but Canasta isn't smooth either.
EA Staff (Retired)Hey there, @Calicat67. Thanks so much for the update.
Would you be able to get us a DxDiag? I can then send it over to the Pogo team for further investigation. It would help a lot in figuring out why some games won't run or work correctly for some players.
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
