EA Staff (Retired)Hey there, @Calicat67. Thanks so much for the update!
To help track this down, which version of Microsoft Edge did you try? There are two versions of Microsoft Edge, so knowing what the version number is can help a lot.
As for the HTML5 troubleshooting, have you tried the other troubleshooting steps, such as toggling hardware acceleration?
Arrenai 🐱
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Hello,
I just downloaded the MS, so it is Version 83.0.478.37.
Yes, I have tried every step. The new HD games just don't work well for me. Jigsaw is the worse, but Canasta isn't smooth either.
EA Staff (Retired)Hey there, @Calicat67. Thanks so much for the update.
Would you be able to get us a DxDiag? I can then send it over to the Pogo team for further investigation. It would help a lot in figuring out why some games won't run or work correctly for some players.
Arrenai 🐱
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Do I copy/paste here, or is there a special link to attach the report?
EA Staff (Retired)Hey there, @Calicat67.
Above the Preview / Submit buttons on your post reply screen, there will be a Choose File button. Go ahead and use that, please. 🙂
Arrenai 🐱
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EA Staff (Retired)Hey there, @Calicat67. I'm just checking in. Were you able to get your DxDiag?
Arrenai 🐱
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Hello, and thanks for asking. Yes, we did a chat and he had me go through another list of things to try, which I did, but it's still not working and I just give up.
EA Staff (Retired)Hey there, @Calicat67.
I'm sorry for the misunderstanding as I'm not part of EA Help and don't handle cases through there.
If you're able to attach the DxDiag as a reply to this thread (not as an EA Help case), or as a Direct Message to me, I'll be happy to take a look and get it over to the Pogo team.
Arrenai 🐱
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Thank you.
EA Staff (Retired)Thanks so much, @Calicat67. I got it.
I'll go ahead and send this over to the Pogo team so we can figure out what's going on. We really appreciate the info.
Arrenai 🐱
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I appreciate your assistance.
