Forum Discussion

bjvs1118's avatar
bjvs1118
6 years ago

as of 3/24/2020 the pieces do not move in jigsaw treasure hunter & game freezes

With the Improvements Made to Jigsaw Treasure Hunter  The Game Freezes after a few moves / the pieces cannot be moved This is the only game that this happens to started on 3/24/2020 All other Game...
EA_Arrenai's avatar
EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
6 years ago

Hey there, @Calicat67.

I'm sorry for the misunderstanding as I'm not part of EA Help and don't handle cases through there. 

If you're able to attach the DxDiag as a reply to this thread (not as an EA Help case), or as a Direct Message to me, I'll be happy to take a look and get it over to the Pogo team.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Thanks so much, @Calicat67. I got it. 

    I'll go ahead and send this over to the Pogo team so we can figure out what's going on. We really appreciate the info.

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

  • Calicat67's avatar
    Calicat67
    Rising Adventurer
    6 years ago

    I appreciate your assistance.

About Pogo Technical Issues & Bugs

Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.4,596 PostsLatest Activity: 9 hours ago