EA Staff (Retired)Hey there, @bjvs1118. Thanks for the information so far!
It appears to be missing a lot of the information further in the report. When you run the DxDiag, can you save the DxDiag as a txt file and attach it to a reply here, or DM it to me directly? It would help a lot.
Arrenai 🐱
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Gameport Devices
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PS/2 Devices
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+ Standard PS/2 Keyboard
| Matching Device ID: *PNP0303
| Service: i8042prt
| Driver: i8042prt.sys, 3/19/2019 00:43:43, 119296 bytes
| Driver: kbdclass.sys, 3/19/2019 00:43:43, 70968 bytes
|
+ Synaptics PS/2 Port TouchPad
| Matching Device ID: acpi\syn320a
| Upper Filters: SynTP
| Service: i8042prt
| Driver: SynTP.sys, 9/21/2018 06:00:44, 765544 bytes
| Driver: Smb_driver_Intel_Aux.sys, 9/21/2018 06:00:38, 55400 bytes
| Driver: Smb_driver_AMDASF_Aux.sys, 9/21/2018 06:00:38, 53864 bytes
| Driver: SynRMIHID_Aux.sys, 9/21/2018 06:00:42, 67176 bytes
| Driver: SynTPAPI.dll, 9/21/2018 06:00:46, 290408 bytes
| Driver: SynCOM.dll, 9/21/2018 06:00:40, 830056 bytes
| Driver: SynTPEnh.exe, 9/21/2018 06:00:48, 4509608 bytes
| Driver: SynTPRes.dll, 9/21/2018 06:00:50, 19846056 bytes
| Driver: InstNT.exe, 9/21/2018 06:00:36, 348264 bytes
| Driver: SynISDLL.dll, 9/21/2018 06:00:42, 295016 bytes
| Driver: SynUnst.ini, 9/21/2018 02:49:50, 1875115 bytes
| Driver: SynRemoveUserSettings.dat, 9/21/2018 02:49:50, 1315 bytes
| Driver: SynTPHelper.exe, 9/21/2018 06:00:50, 229288 bytes
| Driver: SynTPEnhService.exe, 9/21/2018 06:00:48, 360872 bytes
| Driver: SynTPCpl.dll, 9/21/2018 06:00:46, 4087400 bytes
| Driver: SynZMetr.exe, 9/21/2018 06:00:52, 1913256 bytes
| Driver: SynMood.exe, 9/21/2018 06:00:42, 1942632 bytes
| Driver: Tutorial.exe, 9/21/2018 06:00:52, 1907624 bytes
| Driver: SynCntxt.rtf, 9/21/2018 02:49:50, 12750227 bytes
| Driver: SynPivotRotate.mpg, 9/21/2018 02:49:50, 770663 bytes
| Driver: SynChiralRotate.mpg, 9/21/2018 02:49:48, 382277 bytes
| Driver: SynFlick.mpg, 9/21/2018 02:49:50, 737975 bytes
| Driver: SynPinch.mpg, 9/21/2018 02:49:50, 286463 bytes
| Driver: SynMomentum.mpg, 9/21/2018 02:49:50, 246230 bytes
| Driver: SynLinearVHScroll.mpg, 9/21/2018 02:49:50, 929103 bytes
| Driver: SynChiralVHScroll.mpg, 9/21/2018 02:49:50, 1620778 bytes
