Forum Discussion

Rising Newcomer

9 months ago

Solved

Double payment for Gems purchase

On March 17th, I made a Gem purchase. I received an email receipt for not 1, but 2 payments. One receipt is for $134.39 and the other for $119.99. Please explain!

abbycattx
9 months ago
GeorgiainBC
Hello! I understand how frustrating it can be to encounter unexpected charges. To resolve this issue, please reach out to EA Help directly by clicking on the link below, to open a case and report this issue. Please make sure you have all of your account information handy so they can investigate this thoroughly.
I want a refund > I want a refund - Pogo
After clicking the link, select Chat With Us and follow the steps to create a case.
Hope everything works out for you and Take Care 🌷

abbycattx

Hero+

9 months ago

GeorgiainBC

Hello! I understand how frustrating it can be to encounter unexpected charges. To resolve this issue, please reach out to EA Help directly by clicking on the link below, to open a case and report this issue. Please make sure you have all of your account information handy so they can investigate this thoroughly.

I want a refund > I want a refund - Pogo

After clicking the link, select Chat With Us and follow the steps to create a case.

Hope everything works out for you and Take Care 🌷