For last two days I cannot play I receive this error:
Looks like we're having trouble loading the game. Please try again later.
I have cleared the browser cacche and cookies thried another browser still have the same error.
Help me please?
Hello! Clearing your cache and cookies and trying another browser were great steps to check.
Could you perform additional system checks to see if this helps in getting things back to normal?
Please take your time and research everything before making any adjustments to your device. You can find online videos for each step listed below, featuring individuals who offer comprehensive explanations for additional understanding and information.
Troubleshooting
Update Your Graphics Driver: Troubleshooting graphics on PC
An outdated or faulty graphics driver can cause various issues. Try updating your graphics driver by going to Device Manager > Display adapters, right clicking your adapter and select "Update Driver" (it will tell you if it needs it or not).
Restart the GPU for Windows users: You can restart your GPU by pressing the Windows Icon + Ctrl + Shift + B on your keyboard. This will restart the graphics driver and might resolve the issue.
Check for Updates: Ensure you have the latest update and patches for your system. Our computers have several programs running all at once, on occasion if one is trying to update behind the scenes this could cause a lag in performance.
Friendly Reminder: Windows 10 users will need to research online "The End of Windows 10 in 2025" and how this may affect them now and in the future. The typical lifespan of a computer is approximately 3 to 5 years, it is suggested by the manufactures to replace our devices not only to keep up with technological advancements but also to maintain security.
Check your Hardware Compatibility: Make sure your device meets the minimum requirements for Pogo. You need at least 8GB of RAM. Not having enough memory can make webpages slow to load, timeout and exit abruptly.
High CPU or RAM Usage: Close any unnecessary webpages or applications that may be running in the background consuming resources. If possible while on a gaming site, have only the gaming sites webpage open.
Power Cycling: Unplug your router, let it sit for 2-3 minutes, then plug it back in. This rebooting helps clear the cache on the router.
A slow or unstable internet connection can cause games to freeze or slow to load. Check the quality of your Ethernet Cable (CAT cable) to ensure you are getting top speed from your provider. There should be a number on the cord, the best at this time is 6 and up.
Please feel free to reach out again and lets us know how everything worked out.
Community Manager
