Forum Discussion

strshne420's avatar
strshne420
Seasoned Rookie
2 years ago
Solved

I did not frecieve the products I purchased.

I have no clue what sort of glitch is happening on Pogo in the game Trizzle but something is definitely wrong., I wanted an extra life so I attempte4d at purchasing the largest amount possible and we...
  • abbycattx's avatar
    abbycattx
    2 years ago

    We as Pogo players, must dispute charges and check order status using this avenue.

    How to use EA Help

    1. Go to the EA Help homepage.
    2. Select Pogo (or any game you're trying to play)
    3. Select the See all help topics
    4. Select the option I want to check my order status (3rd row 7th down)
    5. You should be able to choose from Chat or Email instantly.

    However, I would try not to type in all caps with them or in the forums, it can be seen as offensive and breaking The Rules of Conduct within our User Agreement with EA.

    Our Community Managers here on EA are incredibly helpful in assisting the entire EA Community and deserve the utmost respect for taking on this enormous task. EA has a very large community of gamers worldwide, every minute someone needs help. As a regular player, I simply try and help our Pogo community when I can. Always with respect and sincere care. 

    Wishing you the best now and always ~ Take Care! 

abbycattx's avatar
abbycattx
Hero+
2 years ago

"Nothing I bought appeared where it should."

Did you verify the purchase went through? Were the gems withdrawn from your account after the purchase(s) or did the whole transaction not go through?

We have two ways to view what we have purchased:

1. Pogo: View your Gem Transaction Record under My Account. Link is towards the bottom of this page.

2. Here on EA: Click on your EA Account, then Order History.

I also found refreshing the page can make items appear. I would double check everything so you can validate further a purchase was made and you did not receive your items. I purchased a few items for Trizzle this week with no problem.

Hope this helps and they are able to help you ~ Take Care! 

  • strshne420's avatar
    strshne420
    Seasoned Rookie
    2 years ago

    i HAVE CHECKED AND i STILL DO N OT HAVE WHAT i PURCHASED AND i DON'T HAVE THE GEMS i HAD BEFORE MAKING THE PURCHSES.

    • abbycattx's avatar
      abbycattx
      Hero+
      2 years ago

      We as Pogo players, must dispute charges and check order status using this avenue.

      How to use EA Help

      1. Go to the EA Help homepage.
      2. Select Pogo (or any game you're trying to play)
      3. Select the See all help topics
      4. Select the option I want to check my order status (3rd row 7th down)
      5. You should be able to choose from Chat or Email instantly.

      However, I would try not to type in all caps with them or in the forums, it can be seen as offensive and breaking The Rules of Conduct within our User Agreement with EA.

      Our Community Managers here on EA are incredibly helpful in assisting the entire EA Community and deserve the utmost respect for taking on this enormous task. EA has a very large community of gamers worldwide, every minute someone needs help. As a regular player, I simply try and help our Pogo community when I can. Always with respect and sincere care. 

      Wishing you the best now and always ~ Take Care! 

      • strshne420's avatar
        strshne420
        Seasoned Rookie
        2 years ago

        Thank you  but I already know the transactions did not go through.

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