Forum Discussion

TheKlotzster's avatar
TheKlotzster
6 years ago
Solved

lag on jigsaw treasure hunter

Terrible lag on jigsaw treasure hunter since it switched to new pogo. Cant even stand to play it anymore. 
  • EA_Arrenai's avatar
    EA_Arrenai
    6 years ago

    Hey there, @TheKlotzster. I just wanted to check in.

    There was an update that included a lot of improvements for Jigsaw Treasure Hunter HD. Could you give it a try again to let me know how it goes for you?

    From the Pogo Insider Blog #127: 

    Jigsaw Treasure Hunter HD – Several updates and fixes were made to the game overnight including:

    • Improved flow for the Drawer feature
    • Improved interaction with hard to move puzzle pieces
    • Full-touch screen support for players using supported devices
    • A larger puzzle preview
    • Additional color schemes for backgrounds
    • Piece finder is now functional when returning to a partially completed puzzle
    • Adventure Mode button now shows after completing the game
    • General improvements and bug fixes were also made to the game. Thank you all who continue to leave feedback on the forums!

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

Player_g7njt7je's avatar
Player_g7njt7je
6 years ago
@EA_Arrenai I tried on Microsoft Edge again just now and several minutes in... blank screen. Edge is slow as molasses on that game too.
EA_Arrenai's avatar
EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
6 years ago

Hey there, @Player_g7njt7je.

Just to confirm, which version of Microsoft Edge are you using? Is Edge Legacy (blue e) or Edge Chromium (blue-green wave)?

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.

  • Player_g7njt7je's avatar
    Player_g7njt7je
    6 years ago
    @EA_Arrenai Blue-green wave. BTW it just crapped out on me while doing the daily challenge for Sweet Tooth Town the same way Jigsaw Hunter does.
  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @Player_g7njt7je.

    Thanks so much for all of the information. I'll pass this along to the Pogo team for investigation. Thanks for the report!

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @Player_g7njt7je.

    I have an update from the Pogo team and we'd like to try a few things.

    First, can you turn on your hardware acceleration? Instructions will be the last section in the HTML5 troubleshooting.

    Once you've turned on your hardware acceleration, can you make a GPU report from your Microsoft Edge? To do that, go to edge://gpu/ and copy the information to clipboard using the button at the top. From there, paste it into a Notepad file, save, and attach it to a reply post here on the forums. From there, I'll be happy to take a look.

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

  • Player_g7njt7je's avatar
    Player_g7njt7je
    6 years ago
    @EA_Arrenai I had acceleration on already and I rarely use Edge, I use Firefox. If I am forced to use Edge, I will be cancelling my subscription instead.
  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @Player_g7njt7je.

    I understand. There is a known issue with Chrome and Edge, which is why we went down that rabbit hole. As I know you initially played on Firefox and experienced the same issues, then it wouldn't be specifically that, but if your Edge does have the same behavior as explained in the link, going through that troubleshooting may make the game playable in the meantime.

    As for the rest, I'll go ahead and send this to the Pogo team. Thank you very much for your report.

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

About Pogo Technical Issues & Bugs

Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.4,875 PostsLatest Activity: 57 minutes ago