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andreaw49's avatar
andreaw49
3 years ago
Solved

Mahjong Garden makes me play the same level again after I leave game for a while

Mahjong Garden HD is making me replay the level I ended with the last time I left the game. I always play 3 puzzles each morning and lately when I sign in the next day, I have to play the one I compl...
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @andreaw49 

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

       

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari) 
    • Check your device meets the Requirements (<-- click here) to play POGO games   

    Thanks!   

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @andreaw49 

  

Can you try going through the following steps and let us know if you continue running into issues after? 

   

  • Restart your device and modem/router then try to load your game     
  • Clear your Cache/Cookies (<-- link)   
  • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
  • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
  • Try another Browser (Chrome, Edge, Safari) 
  • Check your device meets the Requirements (<-- click here) to play POGO games   

Thanks!   

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