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anon589156's avatar
anon589156
New Novice
22 days ago
Solved

Merge Academy - Not Replenishing Energy

what's going on with merge academy not replenishing energy. been doing this for 2 weeks now. pay a membership fee to play games an they don't work. this is crasy.
  • EA_Lanna's avatar
    EA_Lanna
    2 days ago

    Hi Folks, 

    Good news on this! The issue should now be resolved, and you should earn energy as expected in Merge Academy. 😄 We'll wrap up this thread as a result.

    We’re so grateful for your patience and sticking with us while we worked on sorting this for you! 🤗

    - EA_Lanna

EA_Rtas's avatar
EA_Rtas
Icon for Community Manager rankCommunity Manager
20 days ago

Hey there folks, sorry to hear you're running into this.

Could I ask if you've been making sure to hit the "save and exit" button when finishing up? If not this can lead to your energy not being correct when you return to the game.

If you have then please let us know so I can get this looked into further.

  • Who11252943Qe's avatar
    Who11252943Qe
    Newcomer
    17 days ago

    using the save and exit button doesn't make any difference,,,,I've done it several times ,,,still energy does not load when out of the game.....this has been going on since May 5th,,,,over 2 weeks

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