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MSTAR6690sZ's avatar
MSTAR6690sZ
4 months ago
Solved

Merge Academy Coins Purchased With Gems Not Received.

I normally don't use gems to purchase coins in Merge Academy but I  felt like getting the daily challenge finished quickly. Well that didn't work out well for me since my gems were taken & no coins w...
  • abbycattx's avatar
    abbycattx
    4 months ago

    @MSTAR6690sZ 

    Hello! For account/order issues we must contact EA Help directly.

    Here > I want to check my order status - Pogo

    Click on Chat With Us and follow the steps to open a case.

    Also, our Pogo Community Manager, Pogo Sconnie recently stated that they are currently investigating this issue.

    Games Forums Home | Service Update - Merge Academy

    October 31st, 2024, 8:56 am

     
    Hi everyone -

    We understand that some of you are experiencing issues where you're not receiving coins or energy after spending your gems in Merge Academy. Please know that our team is actively investigating this issue. We truly appreciate your patience, and we'll share any updates with you as soon as we have them. Thank you for your understanding. sconnie
     
    Hope everything works out for you & Take Care!
FLMunchkinoR's avatar
FLMunchkinoR
4 months ago

I contacted on the last sale. I spent 452 GEMS, to buy 1250 coins in Merge Academy. I got 0 coins and they took the gems. I did the help chat, started a forum, emailed a million times, nothing. Now today I used my last 40 gems to buy coins again, got nothing!! Since I pay for gems directly from my bank account, and they are taking that many gems, it's actual cash they are taking from me. I'm about to dispute with my bank. 

abc1513682264's avatar
abc1513682264
3 months ago

@FLMunchkinoRthis happened to me three days ago (11/16) EA support is a joke. they are saying they can't access any player account info. very frustrating

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