Hey @Bckyb48
To confirm we are not able to grant items to accounts here on the forums. I'm happy to pass this on to the team to be aware of!
I would recommend reaching out to our support to confirm if they can assist with those missing items, but if you already have we may need to wait for them to appear.
Cheers!
me too when will they fix this issue?
All I can tell you is good luck on this issue. No one is going to help you. They are to busy eating donuts and coffee. To do anything for the people that pay to play on this sight. While they pass the buck and make you think that they are actually going to help you. I do want to tell everyone on this site not to use gems to speed up the time. Because you have to wait 24 hours before you can play again on item you speed up the timer. Good luck is all I can tell you. The tech's don't know their jobs and how to fix a problem. All you will get is the run around.
Once again here is a screen shot on what happened to me again today. Start sending in screenshot so hopefully something will be done. If nothing else it will bug them and they will send you a email. That's all you ever get. Trust me they used to do phone calls but when you go to chat no one can help you there either. So what the heck are you to do?
