Hey @Bckyb48
To confirm we are not able to grant items to accounts here on the forums. I'm happy to pass this on to the team to be aware of!
I would recommend reaching out to our support to confirm if they can assist with those missing items, but if you already have we may need to wait for them to appear.
Cheers!
here you go again.....I will keep doing this till someone does some thing to correct the problem. Thank you for you time and consideration in the matter.
Almost every day the trash can in Merge Academy does not give out the energy or coins when you click on either one. I'll go back several times with no luck. Sometimes it will work later in the day but most times it does not. There is a bug and it needs to be fixed.
I'm having the same issue. It's quite frustrating.
Using the trash can in the first level to get more energy, I get a failed purchase message constantly. I have tried on both my PC, and a tablet using both browser and the POGO app.
Please fix.
Not working for me either and sometimes throwing me out of the game.
Pogo is a mess. The games are glitchy and don’t award pogis or give you what you just bought with your gems. Just today,the snowbird solitaire weekly challenge awarded me the badge for completing it, but not the pogies . A couple of days ago, merge academy glitched and took back the energy lives I just purchased for 20 gems . a few days before that Pogo slots glitched and took back all of the coins I won playing for a few hours .
Every time these glitches happen, you get a screen error message that says your progress cannot be saved, try again and when you try again, another pop up appears with the selections to either restart or exit the game. either choice you lose every time.
EA help is only good at evading the issues. They have done absolutely zero every time I open a case with them. It’s the same runaround every time. You go on the chat, you are assigned a case number, an agent gets on the chat asks your name then asks you how you’re doing today then ask you what your issue is then tells you that they can’t handle it because they are not the mobile department and you were on a mobile device and when they transfer your chat to the mobile department you get disconnected every single time.
Then you get an email that says someone will contact you about your issue, but even though I’ve reported issues many times I’ve only been contacted once by email, and the person that contacted me literally wrote “Don’t worry, I will assist you” and the very next line he says “I cannot assist you”.
just for the fact that EA help support customer service routes their chat to a department that does not handle mobile customers is very very telling. Evasive action is there go to first move. Not one single time has EA customer support solved the problem for me. Not once!
And yes, I have cleared my cache, checked for updates, changed browsers. The issue isn’t with any of my devices. There are many complaints of this nature.
if you go in and look at your case number, the only thing that have done is they just label it that they are waiting for me to respond. What are they waiting for me to respond to? The fact that they haven’t done anything about anything? AndThe only way for me to respond, is to open another chat and do the whole process again in a merry-go-round of wasted time.
ive spent hundreds of dollars on gems to have a little fun playing pogo. EA won’t be getting another dime.
