Forum Discussion
EA_Illium
EA Staff (Retired)
4 years agoHi @Kelli10679
Wanted to see if you are still running into issues with MS?
Can you try going through the following steps and let us know if you continue running into issues after?
- Restart your device and modem/router then try to load your game
- Clear your Cache/Cookies (<-- link)
- Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates
- Check your device meets the Requirements (<-- click here) to play POGO games
If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot or video clip of the Error as well as a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.
Thanks!
Kelli10679
4 years agoSeasoned Novice
This was from OCTOBER of 2021. I'm pretty sure I have turned off my laptop a few times since then and have reset the router a few times as well...Thanks for asking 4 months later.
- EA_Illium4 years ago
EA Staff (Retired)
@Kelli10679 To confirm are you still seeing this issue? If so would it be possible to get the information requested above?
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