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jazzyhans's avatar
jazzyhans
Seasoned Newcomer
3 years ago
Solved

My pogo account states I am a free player when I have a paid account, help?

My pogo account states I am a free player when I have a paid account, help?  My accunt information is email: [edit: email address removed] Screen name is:   Hacked email was :[edit: email address re...
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @jazzyhans Based on the information provided, your account was potentially hacked, then faced a suspension. 

    As I mentioned above these are things we are unable to assist with here on Answers HQ. I am unsure of the state your account may be in, so speaking with our support team will be the best course of action to ensure your account is up to date, secure, and has a subscription that should be currently applied to it active. 

    From here you can use the link below to create a support case to reach out to them... 

    Thanks!

jazzyhans's avatar
jazzyhans
Seasoned Newcomer
3 years ago

My bank is stating that I paid for my yearly subscription to Pogo on 5/13/23.  My account was hacked in June. I filed a dispute with my cc due to my cc information being stored on Pogo.  When I got my account back in my name I was banned due to the dispute. I cancelled the dispute, and they put the charge back on my card. There was never a refund from EA. They still had my payment from May. So there is no reason whatsoever that I should not be able to access my paid account. EA has my payment for the year. If EA wants me to pay to reactivate my account then they need to refund my May payment. I should not have to pay twice.

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @jazzyhans Based on the information provided, your account was potentially hacked, then faced a suspension. 

As I mentioned above these are things we are unable to assist with here on Answers HQ. I am unsure of the state your account may be in, so speaking with our support team will be the best course of action to ensure your account is up to date, secure, and has a subscription that should be currently applied to it active. 

From here you can use the link below to create a support case to reach out to them... 

Thanks!

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