Forum Discussion

Re: Solitaire Home Story: Off to the Market Badge Marathon

I really hate that there is no way to contact anyone in support? We're supposed to put our issues in threads, but do they even read them? On their tech page it says it's been resolved for the streaks, but it has not. It seems as if they aren't even going to try fix it at this point. There's 3 days left, but we can't even finish the first one and can't move on. They obviously aren't listening to us and reading our threads, because there has been nothing else said about fixing this or letting us move on. This is horrible customer service, especially when we all have to pay for the service. I've been a member for 23 years. It used to be fun to come on here and play and wind down. But now there are only issues.

 

6 Replies

  • burnsbumble's avatar
    burnsbumble
    Rising Scout
    19 hours ago

    I noticed everything you're talking about -- yeah, still isn't counting streaks or games won and yeah, the House of Cards flashed up in Matching Moments. Go figure. SO ANNOYING. 

  • gamerlady65Wi's avatar
    gamerlady65Wi
    Seasoned Rookie
    19 hours ago

    This still not correct i ave been playing 45 min and nothung --- how can you do it with out ever drawing a card !!! guess you want us not to win the contest of 6 cause this oe will never get anywhere and it still not fixed as of 11/8/26 1 pm est 

  • zitherland's avatar
    zitherland
    Seasoned Newcomer
    19 hours ago

    What a rip off!  I'm not getting any credit for streaks on Solitaire Home Story during the Badge Marathon.  Also, for some reason Phil's House of Cards is showing up on Matching Memories. You can't play his game there but it is showing up there!

  • pig461vdhx2D's avatar
    pig461vdhx2D
    Rising Novice
    19 hours ago

    I agree, it is not resolved.    Although they say it is fixed.  Unfortunately it was the first game I started in the Marathon and now I can't move on because the streaks are not being counted.

  • luvgames760's avatar
    luvgames760
    New Rookie
    20 hours ago

    I feel just like you and so doing many others. This could be because EA was sold and there isnt a "real" customer service anymore.  So sad as I really enjoyed playing the events. I answer every survey the use to send out but they do not even do that very much anymore either.   Enjoy the games you can play.   Happy Holidays! 

  • 394eea0c10f419bb's avatar
    394eea0c10f419bb
    Seasoned Newcomer
    20 hours ago

    I am also very frustrated. They said it is fixed, but it is not and I can't swap out my challenge. 

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