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lindylootoo26's avatar
lindylootoo26
2 years ago
Solved

Pogo - Free Gems granted to my account

I had a message that I was being given gems back. The gems I was given do not belong to me, please research and return gems to right person and take them away from me. I think it was around 900 gems showing in my account. Not mine!

  • EA_Illium's avatar
    EA_Illium
    2 years ago

    [Update 10/11]

    Hey Everyone, 

    Thank you agian for bearing with us, we have one final update in regards to the recent gem distribution error. 

    For more information check out the update by Pogo Spike below...

    Spoiler

    Dear Valued Players

     Pogo_Spike » October 11th, 2024, 4:16 am

    Dear Valued Players,

    As some of you may be aware, we experienced an issue with our recent gem distribution where a larger-than-intended amount of gems was granted to our Club Pogo players. This occurred as we were working to compensate for recent game disruptions, and an error in our granting system, which led to the overage.

    We have corrected the issue and all impacted players should now have the correct amount of gems, including the intended 50 gem make-good for the inconvenience caused. We are also implementing additional safeguards to prevent similar issues from occurring in the future.

    We appreciate your understanding and patience.

    The Pogo Team

    Thank You!

    @EA_Illium wrote:

    [Update]

    Hey Everyone, 

    Thank you to everyone who let us know about sudden gems appearing on your Pogo account, Our team is aware and looking into the matter. 

    We've just gotten one update from the team you can read below...

    Spoiler

    Transactions Turned Back On

    Pogo_Spike » October 9th, 2024, 8:14 pm

    Dear Players,

    We have now turned back on gem transactions. We apologize for any inconvenience this may cause and appreciate your patience and understanding.

    Sincerely,

    The Pogo Team
    If we get any additional information I can update this thread and this post (which I will solve to make it easier to find) with details. 

    Also thanks @abbycattx for keeping the community updated!!! 
     
    Cheers and thanks for being a part of the community!

139 Replies

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  • primarycare26's avatar
    primarycare26
    2 years ago
    @anon215273 All Pogo did is incense their members. I once suggested they give a '1 time' gem package to the people who earned tokens. They could have gained such good will and now it is just the opposite. Makes me sick to my stomach.
  • primarycare26's avatar
    primarycare26
    2 years ago
    @EmpressPlacidia Excellent post - Pogo seems t have little regard for us - the paying members. We have all gotten shafted on a challenge or a daily game. AND, what about the tokens we earned years ago?
  • abcNM21f71KOjR's avatar
    abcNM21f71KOjR
    Rising Novice
    2 years ago

    Me too! So frustrating! I actually purchased mine and then they took away all but 6 gems! I had to purchase again. Pure BS

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    [Update 10/11]

    Hey Everyone, 

    Thank you agian for bearing with us, we have one final update in regards to the recent gem distribution error. 

    For more information check out the update by Pogo Spike below...

    Spoiler

    Dear Valued Players

     Pogo_Spike » October 11th, 2024, 4:16 am

    Dear Valued Players,

    As some of you may be aware, we experienced an issue with our recent gem distribution where a larger-than-intended amount of gems was granted to our Club Pogo players. This occurred as we were working to compensate for recent game disruptions, and an error in our granting system, which led to the overage.

    We have corrected the issue and all impacted players should now have the correct amount of gems, including the intended 50 gem make-good for the inconvenience caused. We are also implementing additional safeguards to prevent similar issues from occurring in the future.

    We appreciate your understanding and patience.

    The Pogo Team

    Thank You!

    @EA_Illium wrote:

    [Update]

    Hey Everyone, 

    Thank you to everyone who let us know about sudden gems appearing on your Pogo account, Our team is aware and looking into the matter. 

    We've just gotten one update from the team you can read below...

    Spoiler

    Transactions Turned Back On

    Pogo_Spike » October 9th, 2024, 8:14 pm

    Dear Players,

    We have now turned back on gem transactions. We apologize for any inconvenience this may cause and appreciate your patience and understanding.

    Sincerely,

    The Pogo Team
    If we get any additional information I can update this thread and this post (which I will solve to make it easier to find) with details. 

    Also thanks @abbycattx for keeping the community updated!!! 
     
    Cheers and thanks for being a part of the community!
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    With the update above I will now be locking this thread, to help keep our boards clean and organized. 

    If you are running into an issue with your Billing (Pogo Subscription), or Purchasing Gems please reach out to our support with the steps below:

     

    1. Go to the EA Help homepage.
    2. Select Pogo
    3. Select the "See all help topics"
    4. Select the option I'm looking for something I bought
    5. You should be able to choose from Chat or Email (options can vary) 

    If you are missing more than the Gems that were unintendedly added to your account, please create a new post on our forums (You can click HERE) and let us know more about what you might be running into, be sure to include the following:

     

    • Screenname:
    • What issue are you running into?
    • What Device are you using?
    • Which web browser do you play on?
    • Do you get an error message at all?
    • Screenshot of how your game appears...

    Cheers!

     

  • Sonmck's avatar
    Sonmck
    2 years ago

    Hi, I don't know what happened with the gems...I did receive lots of gems that weren't mine, so you took them away. NOW I am 600+ gems short of my original amount. Please correct this.  

    Sonmck  10/17/24

  • honeycantgI's avatar
    honeycantgI
    2 years ago

    All of my gems were never recovered after the fiasco with merge academy.....had 171  you only gave me back 41...

  • kewb1957's avatar
    kewb1957
    Newcomer
    20 days ago

    FOR LAST 2 YEARS  I PAID FOR A WHOLE YEAR  AND WAS NOT GIVEN MY GEMS AND EA OR POGO WILL NOT GET BACK TO ME  I WOUNDER HOW MANY PEOPLE POGO HAS DONE THIS TOO I HOPE I DO NOT WANT TO THE BBB SITE AND SEE  IF ANYONE ELSE HAD TO 

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