Forum Discussion

oldsoutherngirl's avatar
3 years ago
Solved

Poppit Party: Picture Perfect Treasure Chase

Not longer receiving credit in Poppit party during this 'picture perfect treasure chase'.  In the beginning I received 3 points.  I kept playing for approximately 45 to 94 minutes noticing credit was not received.  Played more each day through this day (24 February 23) and with the many times I have played, still not credit.

If you people are still able to look at our play dates, check mine. It should show you what I have typed to you.

This HAS happened previously in other games along with many games freezing constantly during play.

My playing device is a mobile handset.

                                                                📱

PLEASE NOTE:  THAT IS NOT MY PHOTOGRAPH 

                                                    oldsoutherngirl 

  • Hi @oldsoutherngirl 

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari)

    Thanks!   

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @oldsoutherngirl 

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari)

    Thanks!   

About Pogo Technical Issues & Bugs

Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.4,887 PostsLatest Activity: 2 hours ago