Problem playing Jungle Gin

I purchased a Jungle Gin game challenge to underknock my opponent 14 times in 3 weeks. In the 1st game, the opponent knocked first but I won. This happened a few times. When the game ended I only won 2 underknocks. I figured out that I needed to be the one to underknock first. I did this a whole bunch of times. When the game ended I did not get credit for any underknocks in the 2nd game. Something is wrong and I need to report this so it can be fixed.

I purchased a challenge for Jungle Gin and the goal was to underknock my opponent 14 times in 3 weeks.  Today, 8/25/2023 at 8:15 pm, I was playing my 1st game.  At first, when the opponent underknocked, I ended up winning that hand and several others.  At the end of the game, I only got credit for 2 underknocks, so I realized that maybe I'm the one that needs to underknock first in order to get credit.  So in the 2nd game, I made sure I underknocked first.  When the game was over I did not get any credit for the many underknocks I made.  So, I logged out of the game and then logged back in again and there was no change in my score.  In the past, I have had this same problem but in other games and after a couple minutes I would log back in and it showed that I had won the game.  This time it did not do that.  There is a problem and someone needs to fix it.  It is very frustrating to spend time working through a game and you know that you accomplished the goal but you aren't getting credit for the results. I do have a DELL PC.  my user name is Babydoll19551GD.

Looking forward to a response.