Forum Discussion

javimavisr's avatar
javimavisr
4 years ago
Solved

Quinns Aquarium Deep Shadows - Progress not being saved

The new tank is not keeping credit of levels played. When you sign out and come back in you are at level 1 again. Is this a bug that can be fixed?
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hi @CATHAAgl @Player_7lm1dtt3 @housingleg 

    We made some changes, can you try clearing your cache or switching to your incognito mode for your browser and check if the progression saves?

    Thanks!

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Hi @akrh125yn @excellent902 @b2blue2 @akrh125yn @MaidMarionWkQ 

  

Can you try going through the following steps and let us know if you continue running into issues after? 

   

  • Restart your device and modem/router then try to load your game     
  • Clear your Cache/Cookies (<-- link)   
  • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
  • Try with your Browsers Incognito/Prive Mode (This may require you to manually sign in)   
  • Check your device meets the Requirements (<-- click here) to play POGO games   

 

If you continue to run into issues Please Let us Know: 

   

Thanks!   

 

Bahia1985hx's avatar
Bahia1985hx
4 years ago

I’ve tried all of these suggestions to fix the issue, and none fixed the problem. I mainly use my apple iPhone to play pogo (with the latest update iOS 15.4.1). Clearing history, private mode…nothing is working for me except using another device, but that’s inconvenient. Please advice. I’m attaching what I see when I try to load the game… 

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